A hospital queue management system is designed to increase patients’ satisfaction with hospital or healthcare services by eliminating the inconveniences and frustrations patients experience while queueing and waiting. It applies to the vast area of hospital services, including emergency, outpatient, clinical laboratories, and pharmacies.

The system eliminates long queue lines by allowing patients to check in for their appointments virtually via digital customer check-in. The system improves business processes and customer service efficiency by omitting the need for the customer to physically queue, thus reducing the likelihood of customers huddling around the service desk. This approach reduces the potential for human error and enables counter staff to prioritise and focus on providing exceptional customer service.

Additionally, the system has an intelligent reporting system and multimedia features to broadcast information or marketing communications.