30 Aug

Articles, Business, Customer Experience, Customer Satisfaction, Industry, Queue Management Solutions, Retail/ Shopping Centre / Airport, Virtual Queue

SMARTQUEUE®: What Retail Businesses Need

• August 31, 2021
• By Stephanie

Retail businesses are often associated with long queues. Despite being tedious for the customers, many business leaders believe that long queues a...

Continue reading

23 Aug

Articles, Business, Customer Experience, Customer Satisfaction, Industry, Online Booking, Queue Management Solutions, Virtual Queue, Virtual Queue

The COVID-19 Pandemic: Catalyst for the World’s Digital Transformation!

• August 30, 2021
• By Stephanie

Like a bolt of lightning in a middle of a peaceful night, COVID-19 arrives in our life unexpected and unwelcomed. Everything suddenly becomes unce...

Continue reading

23 Aug

Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking, Queue Management Solutions, Virtual Queue, Virtual Queue

Do Not Let Digital and Online Services Stop You from Investing in a Queue Management System!

• August 30, 2021
• By Stephanie

The past year and a half had been a very challenging time for the majority of people. However, in the light of it all, the COVID-19 pandemic has g...

Continue reading

16 Aug

Articles, Business, Customer Experience, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking, Queue Management Solutions, Virtual Queue

Your Guide before Switching to a Virtual Queue

• August 18, 2021
• By Stephanie

Virtual queuing has gained much attention since the outbreak of the COVID-19 pandemic, and considering how beneficial it is, why wouldn’t it be? B...

Continue reading

05 Aug

Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking, Queue Management Solutions, Virtual Queue

2021’s Queue Management System (QMS) Trend: Do You Really Need It? This Will Help You Decide!

• August 9, 2021
• By Stephanie

Plainly speaking, every business needs to keep up with the latest trends in order to compete with other businesses, especially when the rivalry be...

Continue reading

05 Aug

Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Online Booking, Queue Management Solutions, Virtual Queue

Is the Implementation of Digital Touchpoints Merely a Trend, or is There More to It?

• August 9, 2021
• By Stephanie

The COVID-19 pandemic is a tragedy that makes people alarmed, anxious, stressed, and disoriented. Since this deadly virus arrived, it had been a r...

Continue reading

29 Jul

Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Industry, Queue Management Solutions, Virtual Queue, Virtual Queue

Understanding Customer Flow and How to Improve It

• August 13, 2021
• By Stephanie

The COVID-19 pandemic has increased rivalry between businesses, which means business leaders need to ensure customers are happy and satisfied with...

Continue reading

23 Jul

Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Industry

5 Most Essential KPIs for Business Growth

• July 26, 2021
• By Stephanie

Business leaders frequently use Key Performance Indicators to measure their business performance. With so many Key Performance Indicators to choos...

Continue reading

05 Jul

Articles, Business, Covid 19, Customer Experience, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking, Queue Management Solutions, Virtual Queue

How Restaurants can Conquer the Challenges during the COVID-19 Pandemic and Ensure Their Customers’ Safety

• July 6, 2021
• By Stephanie

As living creatures, humans have basic needs that need to be fulfilled. One of them is food. Before COVID-19 hits the world, restaurants are spots...

Continue reading

05 Jul

Articles, Business, Customer Experience, Customer Satisfaction, Industry

4 Major Benefits of Real-Time Dashboard for Your Business

• July 8, 2021
• By Stephanie

Improvement is a key factor in growing a successful business. Yet, before business leaders can come up with strategies to improve their service pe...

Continue reading