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New Queuing Experience in the Digital Era
Give your customer a safer and touchless queue check-in before entering your premise
Customer experience is enhanced significantly by enabling customer journey in the digital space. Now, customers can experience more flexibility through touchless check-in and off-premise waiting.
With virtual queuing, physical touch on public equipment and on-premises crowd can be reduced to prevent potential COVID-19 transmission and allow for better time management.
A smarter solution to minimise on-premises queue congestion
- Touchless queue check-in via a mobile device through QR code scan
- E-ticket to eliminate paper waste and support go green campaign
- SMS notification for flexible waiting experience on or off-premises
Virtual Queue can also be added to an existing kiosk-based solution, providing more freedom to customers on how they interact with your services, either physically or through the digital space.
The Main Features
of SMARTQUEUE® Virtual Queue Management Solution
Virtual Check-In
Give your customer a touchless check-in before entering your premise
SMARTQUEUE® Virtual Queuing enabling more convenient and safer queue check-in by allowing customers to select services on their mobile phones as an alternative to a ticketing kiosk.
E-Ticket
Electronic ticket to support go green campaign
SMARTQUEUE® Virtual Queuing provides an electronic ticket upon service selections to eliminate paper waste and help in protecting our environment.
SMS Notification
Allow for flexible waiting experience on or off-premise
SMARTQUEUE® Virtual Queuing comes with SMS notification to notify your customer when their turn is almost due, allowing customers to wait outside the premise without missing their turn.
Multimedia Display
Keep your customer well-informed and entertained while waiting for their turn
SMARTQUEUE® Virtual Queuing incorporates a multimedia display to present queue information at the waiting area for customers who prefer to wait on-premise. It also can be used as digital signage to show advertisements, events or activities, and/or announcements
Virtual Caller
Manage customer flow effectively with a customer caller
SMARTQUEUE® Virtual Queuing equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows staff to call, recall, and transfer customers.
Dashboard Monitoring & Reporting Function
A powerful tool to monitor and improve staff and service performance
SMARTQUEUE® Virtual Queuing not only provides dashboard monitoring to display the real-time situation at the front-office but also provides comprehensive KPI reports to help the management in decision making and strategic planning of customer experience improvements.
The Additional Features
of SMARTQUEUE® Virtual Queue Management Solution
Appointment Booking System
Increase efficiency of time management by allowing a customer to book an appointment
SMARTQUEUE® appointment booking system allows customers to reserve service and staff based on their preferences. On the other hand, management can improve resource management by allocating staff to serve a particular customer with special needs for a better customer experience.
Mobile Concierge
Give a personalised touch and assistance for customers with special needs
SMARTQUEUE® Virtual Queuing provides a concierge solution where the mobile staff has the capability to check-in and serve customers on the spot.
Report Email Scheduler
Import and export report data periodically
SMARTQUEUE® report email scheduler automatically imports and exports data based on the schedule. By eliminating manual data search, this automatic report scheduling improves the efficiency of your business operation.
Centralised System Configuration
Enable easy configuration based on your business needs
Virtual Queuing is equipped with system configuration which gives you the flexibility to configure your system, including service management, staff allocation, service priority, etc. from the headquarters.
Customer Feedback Solutions
Make an effective improvement plan based on real survey data
SMARTQUEUE® Virtual Queuing comes with SMARTSURVEYSTM, a revolutionary customer feedback solution designed to enable the management to identify areas of improvement based on feedback from customers.
Multilingual Capability
Enable customers to experience queuing journey in their own local language
SMARTQUEUE® Virtual Queuing is featured with multilingual capability which enables customers to select service and get SMS notifications in their preferred language, enabling a more convenient and familiar experience for every customer.
The Key Benefits
of SMARTQUEUE® Queue Management System
Create hygienic and safety environment
Keep close interactions to minimum
Reduce operational and investment cost with virtual check-in
Reduce the time customers spend at your premise
Minimise queue congestion and crowd within premise
Better waiting customer experience on or off premise
SMARTQUEUE® Queue Management System
is Suitable for
Banks & Financial Institutions
Healthcare Centres
Government Offices
Immigration Offices
Consular Services
Education Centres
Insurance Agencies
Airport
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