SMARTQUEUE® Virtual Queuing New Queuing Experience in the Digital Era Give your customer a safer and touchless queue check-in before entering your premise

New Queuing Experience in the Digital Era

Give your customer a safer and touchless queue check-in before entering your premise

Customer experience is enhanced significantly by enabling customer journey in the digital space. Now, customers can experience more flexibility through touchless check-in and off-premise waiting.

With virtual queuing, physical touch on public equipment and on-premises crowd can be reduced to prevent potential COVID-19 transmission and allow for better time management.

A smarter solution to minimise on-premises queue congestion

SMARTQUEUE®  virtual queue management solution is designed and developed to enhance customer experience through the flexibility of choosing how a customer can access your service. Not only does it provide a better waiting experience for the customer, but Virtual Queuing also minimises queue congestion and crowd within your premise.
SMARTQUEUE® virtual queue management solution enables a smarter queue check-in, featuring:
  • Touchless queue check-in via a mobile device through QR code scan
  • E-ticket to eliminate paper waste and support go green campaign
  • SMS notification for flexible waiting experience on or off-premises
Virtual Queue Management System

Virtual Queue can also be added to an existing kiosk-based solution, providing more freedom to customers on how they interact with your services, either physically or through the digital space.

The Main Features
of SMARTQUEUE® Virtual Queue Management Solution

Mobile Cheque in SMARTQUEUE Virtual Queue Management

Virtual Check-In

Give your customer a touchless check-in before entering your premise

SMARTQUEUE® Virtual Queuing enabling more convenient and safer queue check-in by allowing customers to select services on their mobile phones as an alternative to a ticketing kiosk.

virtual-ticketing

E-Ticket

Electronic ticket to support go green campaign

SMARTQUEUE® Virtual Queuing provides an electronic ticket upon service selections to eliminate paper waste and help in protecting our environment.

sms notification SMARTQUEUE Virtual Queue Management

SMS Notification

Allow for flexible waiting experience on or off-premise

SMARTQUEUE® Virtual Queuing comes with SMS notification to notify your customer when their turn is almost due, allowing customers to wait outside the premise without missing their turn.

Multimedia Display Keep your customer well-informed and entertained while waiting for their turn

Multimedia Display

Keep your customer well-informed and entertained while waiting for their turn

SMARTQUEUE® Virtual Queuing incorporates a multimedia display to present queue information at the waiting area for customers who prefer to wait on-premise. It also can be used as digital signage to show advertisements, events or activities, and/or announcements

Virtual Caller SMARTQUEUE Virtual Queue Management

Virtual Caller

Manage customer flow effectively with a customer caller

SMARTQUEUE® Virtual Queuing equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows staff to call, recall, and transfer customers.

Dashboard Monitoring SMARTQUEUE Virtual Queue Management

Dashboard Monitoring & Reporting Function

A powerful tool to monitor and improve staff and service performance

SMARTQUEUE® Virtual Queuing not only provides dashboard monitoring to display the real-time situation at the front-office but also provides comprehensive KPI reports to help the management in decision making and strategic planning of customer experience improvements.

The Additional Features
of SMARTQUEUE® Virtual Queue Management Solution

SMS Notifications Show your customer that you appreciate their time SMARTQUEUE® queue management system has the capability to send SMS notifications to your customers when their turn is almost due, allowing customers to run errands or undertake activities elsewhere, without worrying about missing their turn.

Appointment Booking System

Increase efficiency of time management by allowing a customer to book an appointment

SMARTQUEUE® appointment booking system allows customers to reserve service and staff based on their preferences. On the other hand, management can improve resource management by allocating staff to serve a particular customer with special needs for a better customer experience.

concierge

Mobile Concierge

Give a personalised touch and assistance for customers with special needs

SMARTQUEUE® Virtual Queuing provides a concierge solution where the mobile staff has the capability to check-in and serve customers on the spot.

report-email

Report Email Scheduler

Import and export report data periodically

SMARTQUEUE®  report email scheduler automatically imports and exports data based on the schedule. By eliminating manual data search, this automatic report scheduling improves the efficiency of your business operation.

Virtual Queue Management System

Centralised System Configuration

Enable easy configuration based on your business needs

Virtual Queuing is equipped with system configuration which gives you the flexibility to configure your system, including service management, staff allocation, service priority, etc. from the headquarters.

customer-feedback

Customer Feedback Solutions

Make an effective improvement plan based on real survey data

SMARTQUEUE® Virtual Queuing comes with SMARTSURVEYSTM, a revolutionary customer feedback solution designed to enable the management to identify areas of improvement based on feedback from customers.

Smartqueue multilanguage

Multilingual Capability

Enable customers to experience queuing journey in their own local language

SMARTQUEUE® Virtual Queuing is featured with multilingual capability which enables customers to select service and get SMS notifications in their preferred language, enabling a more convenient and familiar experience for every customer.

The Key Benefits
of SMARTQUEUE® Queue Management System

hygiene - SMARTQUEUE VIRTUAL QUEUE MANAGEMENT

Create hygienic and safety environment

social-distancing

Keep close interactions to minimum

cost-efficient

Reduce operational and investment cost with virtual check-in

smartqueue Virtual Queue Management

Reduce the time customers spend at your premise

Virtual Queue Management

Minimise queue congestion and crowd within premise

customer experience with Virtual Queue Management

Better waiting customer experience on or off premise

SMARTQUEUE® Queue Management System
is Suitable for

Bank And Financial

Banks & Financial Institutions

healthcareicon

Healthcare Centres

Goverment

Government Offices

Public Services

Immigration Offices

Embassy

Consular Services

Education

Education Centres

insuranceicon

Insurance Agencies

airports

Airport

your-industry

Your Industry

Learn more about our solutions

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