Enhance Your Customer Experience Solutions with the Industry Leader in Queue Management System

Transforming the way customers interact with businesses across Australia and Asia Pacific for over 18 years.

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Trusted by world-leading organisations from various industries

From government agencies, education, healthcare, retail, banking, to public services — you name it, we’ve helped it

"BSS was an excellent partner in delivering multiple electronic kiosks across Melbourne and regional Victoria. Their collaboration, support, and commitment to our needs were outstanding."
RACV
"BSS delivered a simple, efficient, and user-friendly queuing system. SMARTQUEUE's clean design requires minimal training and helps us track peak times and optimise staffing. Support has been outstanding, with same-day issue resolution."
Top University in Australia
"The Consulate appreciates BSS’s strong support in implementing SMARTQUEUE. The system has greatly improved efficiency and is a valuable solution for any consulate managing public services."
A Consulate General in Australia
NSW Government Logo
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Let the data talk

For decades, we have worked with a diverse range of clients and industries all over the world, helping them to transform their business performance and customer
experience for the better with best-in-class queue management system.

Successful implementation globally
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Years of expertise as solution provider
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Years of experience in QMS & Digital Queueing
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Introducing SMARTQUEUE®

End-to-end Customer Experience Solutions

Create a connected, exceptional customer journey across all service channels, powered by real-time performance data for continuous improvement.

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End-to-end Customer Experience Solutions

What Sets Us Apart

Developed in Australia

Quick support for any customisation, integration, and enhancement based on business needs.

Local helpdesk and support

Get help quickly from our dedicated support team.

Multi-industry implementation

Find out the right solution for your business based on industry’s best practice.

Works with any hardware

Start using it right away, without hardware limitations

Modular solutions

Get the features you need today, and easily add more as your business grows.

Flexible site licensing

Grow your team freely and never worry about user limits.

Other solutions

Cheque Processing Solutions

Cheque Processing Solutions

Reduce processing times, minimize reject rates & costs, and prevent fraud with our complete cheque solutions.

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Real-time Forex Display Solutions

Real-time Forex Display Solutions

The best way to show real-time foreign exchange rates, with unlimited currencies and integrated multimedia advertising.

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Customer Feedback Management

Customer Feedback Management

Know your customers, grow your business. Get actionable insights and build lasting customer relationships with our solution.

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Simplify your business, amplify your success.

Find the perfect solution for your business challenges. Connect with us today.

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Knowledge hub

Get insights for smarter business decisions.

The Ultimate Guide to a Queue Management System​

The Ultimate Guide to a Queue Management System

Want happy customers and a thriving business? Explore queue management systems – they’re the key to fast, smooth service!

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