Queue Management System
An end-to-end smart queue management system designed to create outstanding customer experience through a seamless yet omnichannel customer journey. Queue System.
Customers often demand quick service; wanting you to meet their customer experience expectations. However, unorganised customer flows can complicate this even more by causing bottlenecks, queue congestion, and long wait times. As a result, you end up with low customer satisfaction, poor brand image, and many walk-offs. How can you solve this?
A Smarter Way to Manage Queues and Improve Customer Experience
Beyond an ordinary queue management solution, SMARTQUEUE® is designed to drive constant improvement through comprehensive analytics on both customers and staff performance.
SMARTQUEUE® queue management system features:
- Non-linear queue system for a comfortable waiting experience in the waiting area or choose to actively wait.
- Flexible customer flow management and control
- Accessible monitoring of the front-office situation from the back-office
- Comprehensive reporting for easy analysis of pain-points and improvement opportunities.
The Main Features of
Queue Management System
Ticketing Kiosk
Allow independent check-in via the intuitive and receptive kiosk.
SMARTQUEUE® queue management system allows check-in to the queue through our intelligent ticketing kiosks, capable of displaying multiple service menus and printing queue tickets. Highly friendly and intuitive, customers can breeze through check-in with the ticketing kiosk.
Concierge
Personalise and optimise service delivery for customers with special needs
As an optional added module, the mobile concierge can complement the ticketing kiosk in your SMARTQUEUE® queue management system. The mobile staff has the capability to check-in as well as serve customers on the spot.
Virtual Caller
Manage queues effectively with a customer caller
SMARTQUEUE® queue management system equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows a multitude of functions to manage tickets, including allowing staff to call, recall, and transfer customers, as just some of its functions.
SMARTQUEUE® queue management system equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows a multitude of functions to manage tickets, including allowing staff to call, recall, and transfer customers, as just some of its functions.
Multimedia Display
Keep your customer well-informed and entertained while waiting for their turn
SMARTQUEUE® queue management system incorporates a multimedia display used to not only present queue information, but act as a calling display. Additionally, it functions as a digital signage to show advertisements, entertainment, or event information.
Dashboard Monitoring
An overseeing tool for the management to monitor the situation at the front-office.
SMARTQUEUE® queue management system also provides Dashboard Monitoring to display the current situation at the front-office, including notifications based on SLA. It assists back office management to make quick necessary interference whenever required, ensuring minimal impact on customers.
Centralised Reporting
Enable a data-driven analysis to design a more effective corporate planning
SMARTQUEUE® queue management system comes with a reporting tool that consists of real time statistics and comprehensive KPI reports, to help the management in decision making and customer service experience improvements.
Multi-Display Media Player
Play synced media content across all screens within your premises
SMARTQUEUE® Either as an opportunity for added revenue from advertising, entertainment centres or to play company media material, the ticketing kiosk and multimedia calling display are able to sync and play customisable content within your premises, on top of their normal functions.
Personalised Custom Design
Display consistent branding on all your customer-facing solutions
SMARTQUEUE® As our solution is built in-house, our expert team of engineers and customer experience specialists are able to provide you with a tailored service design, attuned to your corporate identity and technical needs.
The Additional Features of
Queue Management System
SMS Notifications
Allow your customers to actively wait
SMARTQUEUE®queue management system can notify customers when their turn is due, allowing them to multitask and complete nearby tasks without worrying about a missed turn.
Report Email Scheduler
Receive regular automatic reports of what goes on within your premises
SMARTQUEUE® Receive periodic reports of the exact data you need via email. Eliminate manual data search, and improve the efficiency of your business operation.
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Customer Feedback Solutions
Make data-driven business decisions based on real survey data
As an optional added module, SMARTFEEDBACK™, is a revolutionary customer feedback solution designed to collect customer insights, opinions, and recommendations, used for strategic planning in the improvement of the customer journey.
Appointment Booking System
Increase efficiency by allowing customers to pre-book visit
The optional module allows customers to pre-book service and based on their preferences. Thus, management can improve resource management by allocating staff efficiently based on the total number of bookings, and service type needed.
The Key Benefits
of Queue Management System
Streamlined customer flow at premise
Ensured high customer satisfaction
Leveraged cross-selling opportunities with digital advertising
Measurable service performance using KPIs
Easier identification of areas of improvement with centralised reporting
Enhanced corporate image with improved customer experience
Queue Management System is Suitable For
Banks & Financial Institutions
Public Service Institutions
Government Institutions
Healthcare Centres
Embassies
Education Centres
Insurance
Service providers
Agencies
