Queue Management System
A smart queue management system designed to create outstanding customer experience through a pleasant and seamless customer journey across multiple touch points.
Queuing experience at the premises is one of the primary influences that initiates the development of a relationship between customers and the business. Customers demand to be served quickly; they want you to value their time and live up
to their expectations of what an excellent service should be. An unorganised customer flow might cause queue congestions and longer waiting times, which could lead to low customer satisfaction, poor brand image, and walk-offs.
Smarter Way for Managing Queue and Improve Customer Experience
- Non-linear queue system that allows customers to sit in the waiting area
- Flexible customer flow management and control
- Accessible monitoring of the front-office situation from the back-office
- Comprehensive reporting for easy analysis of areas of improvement
The Main Features of
Queue Management System
Ticketing Kiosk
Allow your customers to check-in to the service queue independently
SMARTQUEUE® queue management system comes with a ticketing kiosk designed to identify customers and print queue tickets. It features a user-friendly and intuitive interface that allows customers to easily select service options on a touch-screen display.
Concierge
Give a personalised touch and provide assistance for customers with special needs
SMARTQUEUE® queue management system provides a concierge solution as a complimentary to the ticketing kiosk. The mobile staff has the capability to check-in as well as serve customers on the spot.
Virtual Caller
Manage queues effectively with a customer caller
SMARTQUEUE® queue management system equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows staff to call, recall, and transfer customers.
Multimedia Display
Keep your customer well-informed and entertained while waiting for their turn
SMARTQUEUE® queue management system incorporates a multimedia display used to present queue information. It can also be used as a digital signage to show advertisements, event information and/or announcements for customers.
Dashboard Monitoring
An overseeing tool for the management to monitor the situation at the front-office.
SMARTQUEUE® queue management system also provides Dashboard Monitoring to display the current situation at the front-office, including notifications based on SLA. It assists back office management to make quick necessary interference whenever required, ensuring minimal impact on customers.
Centralised Reporting
Enable a data-driven analysis to design a more effective corporate planning
SMARTQUEUE® queue management system comes with a reporting tool that consists of real time statistics and comprehensive KPI reports, to help the management in decision making and customer service experience improvements.
The Additional Features
of Queue Management System
SMS Notifications
Show your customer that you appreciate their time
SMARTQUEUE® queue management system has the capability to send SMS notifications to your customers when their turn is almost due, allowing customers to run errands or undertake activities elsewhere, without worrying about missing their turn.
Report Email Scheduler
Import and export report data periodically
SMARTQUEUE® report email scheduler automatically imports and exports data based on schedule. By eliminating manual data search, this automatic report scheduling improves efficiency of your business operation.
Customer Feedback Solutions
Make effective improvement plan based on real survey data
SMARTQUEUE® comes with SMARTSURVEYS™, a revolutionary customer feedback solution designed to enable the management to make strategic planning regarding the improvement of customer experience based on analytical data.
Appointment Booking System
Increase efficiency of time management by allowing customer to book an appointment
The appointment booking system allows customers to reserve service and staff based on their preferences. On the other hand, management can improve resource management by allocating staff to serve particular customer with special needs for better customer experience.
The Key Benefits
of Queue Management System
Streamlined customer flow at premise
Ensured high customer satisfaction
Leveraged cross-selling opportunities with digital advertising
Measurable service performance using KPIs
Easier identification of areas of improvement with centralised reporting
Enhanced corporate image with improved customer experience
Queue Management System
is Suitable For
Banks & Financial Institutions
Public Service Institutions
Government Institutions
Healthcare Centres
Embassies
Education Centres
Insurance
Service providers
Agencies