Our success and company history

Business Smart Solutions Pty Ltd (BSS) is an ICT company with over 15 years of extensive experience in providing IT solutions including customer experience solutions, digital public information systems, banking solutions and leading queue management system, SMARTQUEUE® , across sectors. Proven to improve customer experience, BSS has more than 500 successful implementations across Australia, Indonesia, Japan, Korea, and the Pacific Islands. Our solutions enable businesses to have a competitive advantage, staying ahead by delivering efficient solutions and improved performance.
Our success and company history

At Business Smart Solutions Pty Ltd (BSS), we have been introducing smarter, cost-effective, and best-in-class IT solutions to help businesses accelerate digital transformation and achieve continuous growth.

Based in Sydney with clients all over the globe, our team represents a customer-focused ethos and over 30 years of IT and business experience across various industries. Our areas of specialty cover Queue Management & Customer Experience, Foreign Exchange Rate Information System, Cheque Processing, Cash Processing, and Digital Public Information Display.
System Integration Services - Our Vision

Our Philosophy

At the heart of what we do at BSS is Quality and Professionalism. As a customer, you will see quality and professionalism through our people, skills, experience, standards, conduct and performance.

Our Vision

Our vision is to solve every day business problems for our client and help them reinvent their customer experience through advanced IT solutions.

Long-term, trusted partnerships

We nurture the valuable relationships we build with our customers through trust and a commitment to working in their best interests, at all times. We also look to build strategic partnerships with affiliate vendors, so that we can continue to provide customers with a wide range of solutions.
Customer Service Experience

Customer service excellence

Each and every member of our team is dedicated to serving the needs of our customers, first and foremost. This comes before anything else at BSS.

We work hard to get your business the best results possible, through the creative implementation of efficient solutions and working methods.


Product and service integrity

We only deliver work that is 100% business ready and right for our customers. We don’t believe in cutting corners or missing deadlines. Our products and services are consistent in quality and priced for maximum value for money.

Our business methods and technological developments are rigorously tested to ensure ongoing confidence in the measure we take in information security.


Information accuracy and transparency

We take care to ensure that the information we provide you is 100% accurate and up-to-date. We double check our facts and then we triple check them. We thoroughly research new developments and enhancements, with diligence and vigour.

What we tell you, is completely transparent – so you can make the decisions that will best impact your business.


A robust and reliable organisation

We place a lot of importance on building a sustainable business that is going to be around for a long time. We continuously look to enhance our organisation infrastructure to better serve our customers and maintain an efficient operation, so that we can continue to develop and provide innovative IT solutions for business.

How Business Smart Solutions

can benefit your business