Enterprise Customer Experience Solutions

Queue Management System

A smart queue management system designed to create outstanding customer experience through a pleasant and seamless customer journey across multiple touch points.

Queuing experience at the premises is one of the primary influences that initiates the development of a relationship between customers and the business. Customers demand to be served quickly; they want you to value their time and live up

to their expectations of what an excellent service should be. An unorganised customer flow might cause queue congestions and longer waiting times, which could lead to low customer satisfaction, poor brand image, and walk-offs.

Smarter Way for Managing Queue and Improve Customer Experience

More than just a queue management solution, SMARTQUEUE®  is designed and developed to enable customer experience improvement through analytics of service and staff performance.
Not only does it provide better control of customer flow that enables streamlined queues and reduced waiting times, this queue management system also generate comprehensive reporting to allow management to make more efficient and effective decisions and planning.
SMARTQUEUE®  queue management system enables efficient customer management, featuring:
– Non-linear queue system that allows customers to sit in the waiting area
– Flexible customer flow management and control
– Accessible monitoring of the front-office situation from the back-office
– Comprehensive reporting for easy analysis of areas of improvement
Customer Experience Solutions - SMARTQUEUE MANAGEMENT SYSTEM

The Main Features of
Queue Management System

Allow your customers to check-in to the service queue independently.

Ticketing Kiosk

Allow your customers to check-in to the service queue independently

SMARTQUEUE® queue management system comes with a ticketing kiosk designed to identify customers and print queue tickets. It features a user-friendly and intuitive interface that allows customers to easily select service options on a touch-screen display.

Concierge Give a personalised touch and assistance for customers with special needs

Concierge

Give a personalised touch and provide assistance for customers with special needs

SMARTQUEUE® queue management system provides a concierge solution as a complimentary to the ticketing kiosk. The mobile staff has the capability to check-in as well as serve customers on the spot.

Virtual Caller Manage queue effectively with a customer caller

Virtual Caller

Manage queues effectively with a customer caller

SMARTQUEUE® queue management system equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows staff to call, recall, and transfer customers.

Multimedia Display Keep your customer well-informed and entertained while waiting for their turn

Multimedia Display

Keep your customer well-informed and entertained while waiting for their turn

SMARTQUEUE® queue management system incorporates a multimedia display used to present queue information. It can also be used as a digital signage to show advertisements, event information and/or announcements for customers.

Dashboard Monitoring An oversee tool for the management to monitor situation at the front-office.

Dashboard Monitoring

An overseeing tool for the management to monitor the situation at the front-office.

SMARTQUEUE® queue management system also provides Dashboard Monitoring to display the current situation at the front-office, including notifications based on SLA. It assists back office management to make quick necessary interference whenever required, ensuring minimal impact on customers.

Centralised Reporting Enable a data-driven analysis to design a more effective corporate planning

Centralised Reporting

Enable a data-driven analysis to design a more effective corporate planning

SMARTQUEUE® queue management system comes with a reporting tool that consists of real time statistics and comprehensive KPI reports, to help the management in decision making and customer service experience improvements.

The Additional Features
of Queue Management System

SMS Notifications Show your customer that you appreciate their time SMARTQUEUE® queue management system has the capability to send SMS notifications to your customers when their turn is almost due, allowing customers to run errands or undertake activities elsewhere, without worrying about missing their turn.

SMS Notifications

Show your customer that you appreciate their time

SMARTQUEUE® queue management system has the capability to send SMS notifications to your customers when their turn is almost due, allowing customers to run errands or undertake activities elsewhere, without worrying about missing their turn.

report-email

Report Email Scheduler

Import and export report data periodically

SMARTQUEUE® report email scheduler automatically imports and exports data based on schedule. By eliminating manual data search, this automatic revport scheduling improves efficiency of your business operation.

customer-feedback

Customer Feedback Solutions

Make effective improvement plan based on real survey data

SMARTQUEUE® comes with SMARTSURVEYS, a revolutionary customer feedback solution designed to enable the management to make strategic planning regarding the improvement of customer experience based on analytical data.

Appointment-Booking-System

Appointment Booking System

Increase efficiency of time management by allowing customer to book an appointment

The appointment booking system allows customers to reserve service and staff based on their preferences. On the other hand, management can improve resource management by allocating staff to serve particular customer with special needs for better customer experience.

The Key Benefits
of Queue Management System

Customer-flow

Streamlined customer flow at premise

customer-satisfaction

Ensured high customer satisfaction

crossbrowsing

Leveraged cross-selling opportunities with digital advertising

kpi-performance

Measurable service performance using KPIs

centralized

Easier identification of areas of improvement with centralized reporting

corporate-images

Enhanced corporate image with improved customer experience

Queue Management System
is Suitable For

Bank And Financial

Banks & Financial Institutions

Public Services

Public Service Institutions

Goverment

Government Institutions

healthcareicon

Healthcare Centres

Embassy

Embassies

Education

Education Centres

insuranceicon

Insurance

Service Provider

Service providers

agenccies

Agencies

your-industry

Your Industry

Learn more about our solutions

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