13 Sep

Articles, Business, Covid 19, Customer Experience, Customer Feedback, Hospital, Queue Management Solutions, Virtual Queue, Virtual Queue

The Significance of SMARTQUEUE® for Vaccination Centres

• September 13, 2021
• By Stephanie

Through vaccination, the COVID-19 pandemic will come to an end once and for all. “How does that work?” you may ask. When enough people have been v...

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30 Aug

Articles, Business, Customer Experience, Customer Satisfaction, Industry, Queue Management Solutions, Retail/ Shopping Centre / Airport, Virtual Queue

SMARTQUEUE®: What Retail Businesses Need

• August 31, 2021
• By Stephanie

Retail businesses are often associated with long queues. Despite being tedious for the customers, many business leaders believe that long queues a...

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24 Aug

Articles, Bank/ Money Changer, Business, Council/ Public Service, Customer Experience, Customer Service Excellence, Education / University, Health Insurance, Hospital, Industry, Online Booking, Queue Management Solutions, Virtual Queue, Virtual Queue

Top 5 Industries that can Make the Most of a Virtual Queue System

• August 30, 2021
• By Stephanie

Recently, virtual queue has grabbed the attention of many business leaders. In this digital era, it is beyond a doubt that virtual queuing is a mo...

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23 Aug

Articles, Business, Customer Experience, Customer Satisfaction, Industry, Online Booking, Queue Management Solutions, Virtual Queue, Virtual Queue

The COVID-19 Pandemic: Catalyst for the World’s Digital Transformation!

• August 30, 2021
• By Stephanie

Like a bolt of lightning in a middle of a peaceful night, COVID-19 arrives in our life unexpected and unwelcomed. Everything suddenly becomes unce...

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23 Aug

Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking, Queue Management Solutions, Virtual Queue, Virtual Queue

Do Not Let Digital and Online Services Stop You from Investing in a Queue Management System!

• August 30, 2021
• By Stephanie

The past year and a half had been a very challenging time for the majority of people. However, in the light of it all, the COVID-19 pandemic has g...

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16 Aug

Articles, Business, Customer Experience, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking, Queue Management Solutions, Virtual Queue

Your Guide before Switching to a Virtual Queue

• August 18, 2021
• By Stephanie

Virtual queuing has gained much attention since the outbreak of the COVID-19 pandemic, and considering how beneficial it is, why wouldn’t it be? B...

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05 Aug

Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking, Queue Management Solutions, Virtual Queue

2021’s Queue Management System (QMS) Trend: Do You Really Need It? This Will Help You Decide!

• August 9, 2021
• By Stephanie

Plainly speaking, every business needs to keep up with the latest trends in order to compete with other businesses, especially when the rivalry be...

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05 Aug

Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Online Booking, Queue Management Solutions, Virtual Queue

Is the Implementation of Digital Touchpoints Merely a Trend, or is There More to It?

• August 9, 2021
• By Stephanie

The COVID-19 pandemic is a tragedy that makes people alarmed, anxious, stressed, and disoriented. Since this deadly virus arrived, it had been a r...

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29 Jul

Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Industry, Queue Management Solutions, Virtual Queue, Virtual Queue

Understanding Customer Flow and How to Improve It

• August 13, 2021
• By Stephanie

The COVID-19 pandemic has increased rivalry between businesses, which means business leaders need to ensure customers are happy and satisfied with...

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06 Jul

Articles, Business, Council/ Public Service, Covid 19, Customer Experience, Customer Service Excellence, Online Booking, Queue Management Solutions, Virtual Queue

The Easy Way to Ensure the Safety of Government Offices’ Visitors during the Pandemic

• August 5, 2021
• By Stephanie

When COVID-19 arrived just over a year ago, it gave everybody quite a scare. Now, one and a half years later, the vaccines are being distributed. ...

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