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    Recent Posts
    • BSS_Virtual-Queue
      Virtual Queue: A Game-Changing Technology to Improve Customer Experience
      June 20, 2022 No Comments
    • BSS-Customer-Waiting-Experience
      The Secret to Show Your Customers How Much You Appreciate Their Time
      June 16, 2022 No Comments
    • BSS-Customer-Experience
      Want to Provide the Best Experience for Your Customers? This is What You Need to Know!
      June 8, 2022 No Comments
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    • BSS COVID-19 FAQ
    • Safe Queueing with SMARTQUEUE®️’S Additional Modules
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Tag Archives: Customer Feedback Platform
Home » Customer Feedback Platform
03 Jun
Articles, Customer Experience, Customer Feedback, Customer Satisfaction

6 Questions to Put in a Survey to Master Your Market

  • June 17, 2022
  • By author-avatar Digital Content Writer

Asking the right questions in a survey is the key to elicit the responses you need from customers. It is time to consult your question bank!

Continue reading

27 May
Articles, Customer Experience, Customer Feedback, Customer Satisfaction

One of the Best Approaches to Achieve Customer Satisfaction

  • June 17, 2022
  • By author-avatar Digital Content Writer

Achieving customer satisfaction is not an easy path. Understanding customers’ needs through feedback is the first step on this journey.

Continue reading

27 Apr
Articles, Customer Feedback, Customer Satisfaction, Customer Service Excellence

Customer Feedback: An Excellent Way to Gain Competitive Advantage

  • May 10, 2022
  • By author-avatar Digital Content Writer

Customer feedback can reveal your customers’ needs and expectations. SMARTSURVEYS™ makes it easier for your business to collect them.

Continue reading

03 Mar
Articles, Customer Experience, Online Booking, Queue Management Solutions, Virtual Queue

3 Customer Experience Trends in 2022 Every Business Leader Must Know

  • May 10, 2022
  • By author-avatar Digital Content Writer

A guideline on customer expectations and the latest CX trends that will put your business on the right track this year.

Continue reading

20 Feb
Articles, Business, Customer Experience, Industry, Online Booking, Queue Management Solutions, Virtual Queue

Discovering Omni-channel Strategy and Its Benefits

  • May 10, 2022
  • By author-avatar Digital Content Writer

Omni-channel is rewarding for businesses and their customers. Discover how SMARTQUEUE®’s Omni-channel service delivery can give you that experience.

Continue reading

04 Feb
Articles, Business, Customer Feedback, Customer Satisfaction, Industry

All You Need to Know about Improving Patient Experience through Feedback Surveys

  • May 10, 2022
  • By author-avatar Digital Content Writer

A step-by-step guide for healthcare facilities that wish to improve the patient experience and deliver exceptional services to all patients.

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customer experience solutions
13 Jan
Articles, Business, Customer Feedback, Customer Satisfaction, Industry

5 Approaches Businesses Should Take to Get Real Insights from Customer Feedback

  • May 10, 2022
  • By author-avatar Digital Content Writer

Collecting customer feedback can be a challenging task. The practical approaches discussed in this article can make this task easier for you.

Continue reading

09 Nov
Articles, Customer Experience, Industry, Online Booking, Queue Management Solutions, Virtual Queue

What You Need to Know about Australian Consumer Behaviours during the COVID-19 Pandemic

  • February 8, 2022
  • By author-avatar Digital Content Writer

Find out what Australian customers expect from a business during the pandemic and which path your business needs to take to win their trust.

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customer experience solutions
29 Oct
Articles, Business, Covid 19, Customer Experience, Customer Feedback, Customer Satisfaction, Industry, Queue Management Solutions, Virtual Queue

3 Solutions to Give Your Customers a Fully Contactless Experience

  • May 10, 2022
  • By author-avatar Digital Content Writer

Providing a contactless customer experience helps to increase customer safety and satisfaction. Find out how your business can achieve it.

Continue reading

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  • Cheque Processing Machines
    • Cheque Processing Consumables
    • Cheque Scanners
  • Consumables
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Products
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Business Smart Solutions Pty Ltd (BSS) is an ICT company with over 15 years of extensive experience in providing IT solutions including customer experience solutions, digital public information systems, banking solutions and leading queue management system, SMARTQUEUE®, across sectors.

Proven to improve customer experience, BSS has more than 500 successful implementations across Australia, Indonesia, Japan, Korea, and the Pacific Islands. Our solutions enable businesses to have a competitive advantage, staying ahead by delivering efficient solutions and improved performance.

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AUSTRALIA
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Update from blog
  • Virtual Queue: A Game-Changing Technology to Improve Customer Experience
  • The Secret to Show Your Customers How Much You Appreciate Their Time
  • Want to Provide the Best Experience for Your Customers? This is What You Need to Know!
  • 3 Keys to a Successful Virtual Queue Every Business Must Know
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