16
May
Unlocking Staff Potential: The Power of Customer Feedback for Business Growth
A step-by-step guide to use customer feedback to its fullest potential, improve staff performance, and take your business to the next level.
18
Nov
3 Reasons Customer Feedback is Crucial for Your Business
Customer feedback is an integral part of business improvements and crucial to its success, which is why it should not be overlooked.
08
Sep
4 Tips to Create and Conduct Effective Customer Surveys
A guide to help your business design effective customer surveys that will gain more responses from customers and yield reliable results.
03
Jun
6 Questions to Put in a Survey to Master Your Market
Asking the right questions in a survey is the key to elicit the responses you need from customers. It is time to consult your question bank!
03
Mar
3 Customer Experience Trends in 2022 Every Business Leader Must Know
A guideline on customer expectations and the latest CX trends that will put your business on the right track this year.
20
Feb
Discovering Omni-channel Strategy and Its Benefits
Omni-channel is rewarding for businesses and their customers. Discover how SMARTQUEUE®’s Omni-channel service delivery can give you that experience.
13
Jan
5 Approaches Businesses Should Take to Get Real Insights from Customer Feedback
Collecting customer feedback can be a challenging task. The practical approaches discussed in this article can make this task easier for you.
09
Nov
What You Need to Know about Australian Consumer Behaviours during the COVID-19 Pandemic
Find out what Australian customers expect from a business during the pandemic and which path your business needs to take to win their trust.