23
Feb
The Importance of Queue Management Systems in Public Sectors
A queue management system is a valuable tool for public sectors to improve service delivery and meet the changing needs of citizens.
16
May
Unlocking Staff Potential: The Power of Customer Feedback for Business Growth
A step-by-step guide to use customer feedback to its fullest potential, improve staff performance, and take your business to the next level.
18
Nov
3 Reasons Customer Feedback is Crucial for Your Business
Customer feedback is an integral part of business improvements and crucial to its success, which is why it should not be overlooked.
16
Sep
What Every Business Should Know About Customer Flow
Customers are essential for a business’s success, which is why ensuring customers have smooth interactions with your business is a priority.
08
Sep
4 Tips to Create and Conduct Effective Customer Surveys
A guide to help your business design effective customer surveys that will gain more responses from customers and yield reliable results.
02
Sep
How to Keep Track of Customer Effort Score and Drive Your Business toward Success
As a metric that is related to customer experience and brand image, it is essential to conduct surveys measuring Customer Effort Score.
28
Jul
3 Tips to Track Your Customer Journey and Reap the Benefits
Understanding customer journey is essential for creating a positive customer experience. Follow these tips to improve your business.
20
Jul
Key to Delivering Better Customer Experience in 2022
Delivering outstanding CX is crucial. To do that, businesses can utilise systems to maximise the efficiency of their operational structure.
12
Jul
The Key to Making Excellent Business Decisions
Many businesses make decisions based on intuitions. A business’ success and growth, however, can only be achieved by utilising quality data.
04
Jul
Business Intelligence (BI): A Powerful Way to Advance Customer Experience
A remarkable customer experience is essential to any business’ long-term success. Utilising business intelligence can help achieve it.