Articles, Customer Experience, Customer Service Excellence, Online Booking, Queue Management Solutions, Virtual Queue

The Secret to Show Your Customers How Much You Appreciate Their Time

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In a competitive marketplace, customers are the lifeblood of any business. The success of any company is directly related to how well it can serve its customers and meets their needs and expectations. In a fast-paced world like today, customers expect to be served quickly and efficiently with little or no waiting. Therefore, in order to be an accomplished business, one must be able to fulfill this particular expectation.

As we are all aware, waiting in line has always been an unavoidable part of life. Whether it is to buy a product, watch one’s favorite band at a concert, or see a doctor, waiting is always part of the experience. Yet, waiting in line can be frustrating for customers when they have to wait for an extended period of time. Thankfully, there are ways to make it more tolerable. One way is to use a virtual queue.

Getting to Know Virtual Queue

Virtual queueing is a type of queueing that uses technology to simulate a waiting line on-screen, which means customers do not have to be present physically while waiting. A virtual queue has a number of benefits, including increased efficiency, improved customer experience, and reduced waiting times.

Using a Virtual Queue, Substitute Doing Nothing for Something More Productive while Waiting

Many customers these days are looking for ways to save time and increase the efficiency of their working lives. Virtual queueing is one way that enables customers to do just that. The main benefit of a virtual queue is that it saves the customers’ time.

When customers wait in a physical line, they have to stand in one place, which limits their activities the whole time they are waiting. In other words, it is a waste of their precious time. With a virtual queue, however, the customers can attend to other tasks while waiting for their turns. For example, they can continue shopping, run some errands, or even get some work done. This saves a lot of time and makes their time not go to waste.

Free Up Your Customers’ Wait Times with SMARTQUEUE®

Virtual Queue is one of the Omni-Channel Service Delivery options offered by SMARTQUEUE®. When your business implements SMARTQUEUE®, the customers can opt to check-in virtually and independently using their own mobile devices. This can be done by scanning the provided QR code before entering your business premises. After checking in, they are placed in a virtual waiting room.

SMARTQUEUE® truly gives customers the flexibility to wait elsewhere and do something else while waiting. This is because once they are checked in virtually, they can access useful information on their own mobile devices. This includes their queue status, how many people are ahead of them in line, and the estimated waiting time. What’s more, this queue management system is also equipped with the SMS notifications feature that will automatically alert your customers when their turns are almost due. Therefore, they can attend to other tasks without worrying about missing their turns.

Reach us at info@bss.com.au to learn the details about Virtual Queue from SMARTQUEUE®.

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