Articles, Business, Customer Experience, Online Booking, Queue Management Solutions

Online Booking System is of Utmost Importance during the COVID-19 Pandemic

online booking, appointment booking system, queue management system, queue management solution, queueing system
online booking, appointment booking system, queue management system, queue management solution, queueing system

Source: marymarkevich via Freepik

 

The COVID-19 pandemic is a world-shaking phenomenon that is not over yet. Everything is impacted by this new deadly virus, from economy to education, even daily customs. Business is one of the sectors that are impacted the most since the beginning of the outbreak.

According to health experts, COVID-19 is not going away anytime soon. Although the vaccines have already started to be distributed, this new virus is mutating and creating new variants; therefore, there is a high possibility that we will live with this virus for a long time, even permanently. According to those health experts, the virus will eventually become endemic, but it will take a very long time to get there.

Facing this new reality, everyone has to adapt, including business leaders. This pandemic is probably the “disaster” that nobody sees coming. However, if we see it from a different perspective, the pandemic is not all bad. This situation actually encourages business leaders to step up their game; to rise to the challenge in order to keep their business alive and running.

What is a better way to keep your business alive and running smoothly during the pandemic than to use an online booking system? As we all know, social distancing is one of the fundamental safety precautions during the COVID-19 pandemic.

Keeping your staff and customers safe is your prominent concern. Online booking can help you with that, especially during this hard time. It will give you many benefits, such as reducing queuing times for customers and decreasing staff requirements for every location. People’s interest in using online booking systems has skyrocketed, especially during the pandemic. Therefore, it is a necessity for business leaders to start using an online booking system.

SMARTAPPOINTMENT™: Your Online Booking Solution during Pandemic

SMARTQUEUE® is an advanced queue management system that is designed to enhance customer experience. However, SMARTQUEUE® is more than just an ordinary queue management solution. It comes with SMARTAPPOINTMENT™, an online booking system that will assist your customers to book and schedule their appointments at the touch of their screen anywhere and anytime. This system also allows your customers to see real-time queue status in each branch via your website or mobile app, so that they will know which branch is less crowded. That way, it will be safer for them.

Furthermore, with SMARTAPPOINTMENT™, there is no need for your customers to be physically present at your premise in order to book or schedule appointments. Therefore, it reduces the potential of virus spread at your premise, keeping your staff and customers safe during the pandemic.

SMARTAPPOINTMENT™ has plenty of aspects that make it so unique compared to any other appointment booking system. SMARTAPPOINTMENT™ is not only accessible anywhere and anytime, but it also provides real-time availability. This means with just several clicks on their smartphone, tablet, or laptop, your customers will know whether the services they seek are available, when those services will become available, and other essential information regarding the availability of the services your company provides. Because this system is online-based, checking real-time service availability and queue status will be done through any web-based devices; therefore, no physical contact is necessary. It is very handy during the pandemic, don’t you think?

Are you worried your customers will be hesitant to book or schedule their appointments online? Well, you should not be worried in the least! SMARTAPPOINTMENT™ can be integrated seamlessly with your website; hence, allowing your customers to have a smooth and positive experience whenever they book or schedule appointments without the need to install any application.

Furthermore, SMARTAPPOINTMENT™ provides centralised configuration. Therefore, you are able to set different services, hours, and staff allocation across different locations from a single point. Therefore, you do not have to be physically present at various locations to manage all these things. Plus, it saves so much time!

There are still so many benefits you can get from using SMARTAPPOINTMENT™. This is the solution your company has been looking for to survive during the pandemic while at the same time taking your company to the next level. Not only is SMARTAPPOINTMENT™ very beneficial and impactful during the pandemic, but using this online booking system will also be effective even after the pandemic is over.

Contact us right now to start using SMARTAPPOINTMENT™ and let us help your business get through this pandemic. Together, we can!

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