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2021’s Queue Management System (QMS) Trend: Do You Really Need It? This Will Help You Decide!

Understanding Customer Flow and How to Improve It-3

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Plainly speaking, every business needs to keep up with the latest trends in order to compete with other businesses, especially when the rivalry between them intensifies due to the pandemic situation. By its very definition, a trend means “a general direction in which a situation is changing or developing.” Therefore, it is understandable that trends keep shifting from time to time, including trends in the business world, such as product trends, service delivery trends, customer service trends, queue management system (QMS) trends, etc. With so many trends out there, it is quite challenging to keep track of them and decide which one is worth your attention. So, here is a pro-tip: you need to determine which one can take your business to the next level.

Queue Management System Trend in 2021

Among everything, one trend category that you must keep an eye on is the queue management system (QMS) trends. One obvious reason is that queuing is inevitable. Almost every business requires customers to wait in line. Therefore, it would be a game-changer if there is a way to make queuing less tedious and time-wasting for customers.

The waiting for the arrival of this game-changing solution of queuing has come to an end, for Virtual Queue Systems are here to make queuing more convenient for everyone. It comes as no surprise that Virtual Queue is this year’s queuing system trend that made quite an impression. It becomes an essential system that your business must have!

Before you can implement it in your very own business, though, you need to truly understand everything about this system. After all, how can you possibly implement something you do not really know? We have gathered the information about Virtual Queuing and summarise it for you!

What is Virtual Queue System?

Virtual Queue System is a queuing system that enables people to wait in line virtually and requires no physical presence at the location of the business while queuing. For the most part, this queue management solution became very popular because of the COVID-19 pandemic, as this system can significantly minimise crowds on the location. Amazingly, virtual queuing has become a preferred queuing method for many people nowadays. With its popularity and his system will stay long after the pandemic ends.

How Does Virtual Queuing Works?

Just like conventional linear queuing, virtual queuing is not complicated in the least. The diagram below shows a step-by-step guide on how virtual queuing works:

Let’s See How Rewarding Virtual Queuing can be!

Now that you know how virtual queuing works, you may ask:
“Does My Business Need This System?”

That question is probably the most common question when it comes to a recently developed system. Nevertheless, it is only you who can answer that. Every business has different priorities and needs. Therefore, this system may have different outcomes for each business.

If you are not sure whether you should start using virtual queuing because you worry it lacks benefits, though, you worry for nothing! The virtual queue system is advantageous not only for the customers, but also for the business itself. Here are some of the benefits your company can get from implementing this system:

  • Easy crowd and queue control
  • Ensure physical distancing within premise
  • Reduce walk-away customers
  • Smooth customer flow
  • Increase customer satisfaction and customer experience (CX)
  • Increase customer retention
  • Optimise staff’s productivity and service quality
  • Can be easily integrated with other systems or solutions (such as appointment booking system, customer feedback solution, customer service management solution, etc.)

. . . and here are some benefits for the customers:

  • Touchless check-in (especially beneficial during the pandemic)
  • Reduce waiting time
  • Able to wait remotely
  • Eliminate queue jumping and unfair queuing

Virtual Queue System across Different Sectors

This system is applicable for almost all sectors of business, including banks and financial institutions, hospitals and healthcare facilities, education centres, government agencies, retails, grocery stores, recreational facilities, and so many more.

If you are looking for a queue management system (QMS) for your business, you should consider SMARTQUEUE®, a user-friendly virtual queue solution from Business Smart Solutions (BSS). Get it now and experience virtual queuing like never before with SMARTQUEUE®!

 

 

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