At the height of technology, many businesses rely heavily on their IT infrastructure to operate smoothly and efficiently. Unfortunately, businesses might experience disruptions that can affect its IT infrastructure and operations. For example, businesses might undergo natural disasters such as earthquakes or technology-based disasters such as power outages, system failures, or cyberattacks. Such disruptions are sometimes unavoidable and can have severe consequences on business operations if they are not handled properly. To minimise these risks and ensure business continuity, it is crucial for businesses to integrate IT Service Continuity Management (ITSCM).
What is IT Service Continuity Management?
IT Service Continuity Management (ITSCM) is a procedure for managing the IT infrastructure of a business in the event of a disruption, along with preparing and preventing the repercussions caused by such events. This procedure involves planning ahead, discovering potential risks, and restoring and recovering data. That way, the impact of the disruption can be minimised and businesses can continue to operate smoothly despite the disruption.
How can IT Service Continuity Management Benefit Your Business?
The main function of IT Service Continuity Management (ITSCM) is ensuring IT services and business operations keep running smoothly, even when a disruption occurs. However, ITSCM goes beyond that, as it also helps:
- Preventing Data Loss
Data loss is a significant concern for businesses, as it can result in the loss of sensitive information and customer data. Implementing ITSCM can help prevent data loss by ensuring that backups are in place and that data is easily recoverable in the event of a disruption. This not only reduces the financial impact of data loss but also helps maintain customer trust and business reputation.
- Minimising Unavoidable Costs
It is undeniable that most disruptions can cause downtime, which can result in significant costs that cannot be entirely evaded. With the help of ITSCM, businesses can optimise their recovery efforts when facing such events. This approach helps reduce downtime, enabling businesses to quickly resume operations and minimise revenue losses.
Integrate an IT Service Continuity Management (ITSCM) Easily with SMARTQUEUE®
SMARTQUEUE® is a queue management system from Business Smart Solutions (BSS) that is designed and developed to support continuous business growth by providing various beneficial modules. One of its most prominent features is its advanced reporting tool.
SMARTQUEUE®’s reporting module is able to generate vital data and statistics so that your business can improve its operations and be ready in case there are any unforeseen events. This reporting module also serves as a Business Intelligence tool that can help:
- Collect and store customer data
Developed with cutting-edge technology and robust data collection mechanisms, SMARTQUEUE® can help your business collect and store customer data securely. That way, even when there is a disruption, those data are safe and can be recovered easily.
- Provide valuable insights and reduce losses
By analysing data collected from various touchpoints, SMARTQUEUE® provides valuable insights regarding customer behaviour, customer preferences, staff performance, service quality, and operational efficiency. These insights enable your business to identify areas for improvement, streamline processes, and make data-driven decisions to maximise profitability.
- Future-proofing your business
With the insights provided by SMARTQUEUE®, your business can future-proof itself against disruptions and ensure a streamlined operation. SMARTQUEUE® prepares your business to handle any unforeseen events, maintain SLA, and provide a seamless experience for customers.
To help integrate an ITSCM further, SMARTQUEUE® also comes with a Real-Time Dashboard Monitoring module. This module helps monitor the situation at the front office in real-time. Therefore, your business can respond quickly and get things back on track if something goes wrong. This not only reduces downtime but also ensures a seamless business operation.
SMARTQUEUE® also comes with many other beneficial features, including Virtual Queue, Ticketing Kiosk, Concierge Service, Virtual Caller, and Multimedia Display. Your business can also opt to utilise SMARTQUEUE®’s additional modules, including SMS Notifications, Appointment Booking System, and a Customer Feedback Solution.
Find out more about SMARTQUEUE® by clicking here or reaching us at info@bss.com.au.
