Smarter and Safer Queuing
Queue Management System
Our main focus is to support you, your business continuity and the safety service to your customers. The current situation regarding COVID-19 has required us all to take precautionary measures in various areas.
Our intention is to provide you with solutions that can help you in managing queues more effectively, improving customer experiences while keeping safety as a priority.
The Main Features
of Enterprise Customer Experience Solution
Find the best time to visit
SMARTQUEUE® Enterprise Customer Experience Solution enables your customer to check the queuing status at your premises prior to their visit. Through a simple web interface, the queue status information can be displayed on your website, allowing customers to find the best time to visit your premises when queue is short and area is not crowded.
Avoid waiting in line
SMARTQUEUE® Enterprise Customer Experience Solution is supported with online appointment booking system which allows your customer to book for a service in advance. This way, you can manage your staff and customers more efficiently, preventing too many people coming at the same time, creating crowds, and ensuring your staff to make enough preparation before serving customers.
Help practice social distancing
SMARTQUEUE® Enterprise Customer Experience Solution helps practice social distancing by allowing your customer to wait off-premises. An SMS notification will be sent to them once their turn is almost due. This way, they can wait for their turn in the comfort of their car, or at any place they think is safer from cross-contamination of COVID-19, before receiving their service.