08
Jun
Want to Provide the Best Experience for Your Customers? This is What You Need to Know!
It is possible for your business to provide top-quality experience for customers. The key is to have a streamlined customer flow.
03
Jun
6 Questions to Put in a Survey to Master Your Market
Asking the right questions in a survey is the key to elicit the responses you need from customers. It is time to consult your question bank!
27
May
One of the Best Approaches to Achieve Customer Satisfaction
Achieving customer satisfaction is not an easy path. Understanding customers’ needs through feedback is the first step on this journey.
27
Apr
Customer Feedback: An Excellent Way to Gain Competitive Advantage
Customer feedback can reveal your customers’ needs and expectations. SMARTSURVEYS™ makes it easier for your business to collect them.
03
Mar
3 Customer Experience Trends in 2022 Every Business Leader Must Know
A guideline on customer expectations and the latest CX trends that will put your business on the right track this year.
20
Feb
Discovering Omni-channel Strategy and Its Benefits
Omni-channel is rewarding for businesses and their customers. Discover how SMARTQUEUE®’s Omni-channel service delivery can give you that experience.
13
Jan
5 Approaches Businesses Should Take to Get Real Insights from Customer Feedback
Collecting customer feedback can be a challenging task. The practical approaches discussed in this article can make this task easier for you.
09
Nov
What You Need to Know about Australian Consumer Behaviours during the COVID-19 Pandemic
Find out what Australian customers expect from a business during the pandemic and which path your business needs to take to win their trust.
30
Jun
Want To Transform Patient Experience? All You Need is Customer Feedback
Patient feedback can provide insightful information for healthcare facilities. Capturing accurate feedback is possible with SMARTSURVEYS.
29
May
No More Struggling to Identify Customers’ Needs and Expectations
Through customer feedback, you can easily keep up with customers’ needs and expectations. Use SMARTSURVEYS™ to collect the data you need!