03
Jun
6 Questions to Put in a Survey to Master Your Market
Asking the right questions in a survey is the key to elicit the responses you need from customers. It is time to consult your question bank!
03
Mar
3 Customer Experience Trends in 2022 Every Business Leader Must Know
A guideline on customer expectations and the latest CX trends that will put your business on the right track this year.
20
Feb
Discovering Omni-channel Strategy and Its Benefits
Omni-channel is rewarding for businesses and their customers. Discover how SMARTQUEUE®’s Omni-channel service delivery can give you that experience.
04
Feb
All You Need to Know about Improving Patient Experience through Feedback Surveys
A step-by-step guide for healthcare facilities that wish to improve the patient experience and deliver exceptional services to all patients.
13
Jan
5 Approaches Businesses Should Take to Get Real Insights from Customer Feedback
Collecting customer feedback can be a challenging task. The practical approaches discussed in this article can make this task easier for you.
09
Nov
What You Need to Know about Australian Consumer Behaviours during the COVID-19 Pandemic
Find out what Australian customers expect from a business during the pandemic and which path your business needs to take to win their trust.
30
Jun
Want To Transform Patient Experience? All You Need is Customer Feedback
Patient feedback can provide insightful information for healthcare facilities. Capturing accurate feedback is possible with SMARTSURVEYS.
29
May
No More Struggling to Identify Customers’ Needs and Expectations
Through customer feedback, you can easily keep up with customers’ needs and expectations. Use SMARTSURVEYS™ to collect the data you need!