Customer Feedback: An Excellent Way to Gain Competitive Advantage
Customer feedback can reveal your customers' needs and expectations. SMARTSURVEYS™ makes it easier for your business to collect them.
3 Effective Strategies to Make Wait Times More Pleasant for Customers
Managing wait times can be challenging, but a powerful queue management system like SMARTQUEUE® can bring the solution to the table.
Omicron is Here! Stay Cautious, Not Anxious!
Current knowledge about new variant of COVID-19 called Omicron and what precautions we should take to lower the risk of being exposed to it.
3 Customer Experience Trends in 2022 Every Business Leader Must Know
A guideline on customer expectations and the latest CX trends that will put your business on the right track this year.
Discovering Omni-channel Strategy and Its Benefits
Omni-channel is rewarding for businesses and their customers. Discover how SMARTQUEUE®'s Omni-channel service delivery can give you that experience.
All You Need to Know about Improving Patient Experience through Feedback Surveys
A step-by-step guide for healthcare facilities that wish to improve the patient experience and deliver exceptional services to all patients.
Know Your Customer Better with SMARTQUEUE®
The Know Your Customer (KYC) process can be challenging; but, with SMARTQUEUE®'s Omni-Channel Customer Identification features, it will be simple and effortless.
5 Approaches Businesses Should Take to Get Real Insights from Customer Feedback
Collecting customer feedback can be a challenging task. The practical approaches discussed in this article can make this task easier for you.
Want to Grow Your Business Quickly? Keep a Close Eye on These 3 Metrics!
Every business aspires to grow and there are important metrics that can help your business achieve that. Learn all about it in this article.
What You Need to Know about Australian Consumer Behaviours during the COVID-19 Pandemic
Find out what Australian customers expect from a business during the pandemic and which path your business needs to take to win their trust.