16
Sep
What Every Business Should Know About Customer Flow
Customers are essential for a business’s success, which is why ensuring customers have smooth interactions with your business is a priority.
08
Sep
4 Tips to Create and Conduct Effective Customer Surveys
A guide to help your business design effective customer surveys that will gain more responses from customers and yield reliable results.
25
Aug
3 Steps to Boost Your Business’s Customer Experience
Transform your business’s customer experience by embracing automation, replacing outdated systems, and promoting transparency.
19
Aug
3 Methods of Check-In Every Business Should Provide
To streamline customer flow, businesses should offer these 3 methods to check in: ticketing kiosks, virtual queueing, and concierge service.
11
Aug
2 Methods of Service Queueing That Businesses Must Adopt Immediately
Virtual queueing and online appointment booking can simplify existing processes and still being adopted in the post-pandemic world today.
05
Aug
The Importance of Reporting Module in a Queue Management System
A good queue management system should be able to not only streamline queues but also generate vital data to help boost customer experience.
28
Jul
3 Tips to Track Your Customer Journey and Reap the Benefits
Understanding customer journey is essential for creating a positive customer experience. Follow these tips to improve your business.
20
Jul
Key to Delivering Better Customer Experience in 2022
Delivering outstanding CX is crucial. To do that, businesses can utilise systems to maximise the efficiency of their operational structure.
12
Jul
The Key to Making Excellent Business Decisions
Many businesses make decisions based on intuitions. A business’ success and growth, however, can only be achieved by utilising quality data.
04
Jul
Business Intelligence (BI): A Powerful Way to Advance Customer Experience
A remarkable customer experience is essential to any business’ long-term success. Utilising business intelligence can help achieve it.