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    April 29, 2025

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4 Benefits of Streamlining Customer Journey for Government Institutions and Universities
11 Jan
Customer Journey, Education / University, Queue Management Solutions

4 Benefits of Streamlining Customer Journey for Government Institutions and Universities

  • July 10, 2024
  • By author-avatar Digital Content Writer

A streamlined customer journey can bring many advantages to businesses, and a QMS like SMARTQUEUE® can help achieve that.

Continue reading

Customer Flow Management: A Key Aspect to a Better Customer Experience
11 May
Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Online Booking, Queue Management Solutions

Customer Flow Management: A Key Aspect to a Better Customer Experience

  • February 13, 2024
  • By author-avatar Digital Content Writer

Businesses can provide a remarkable CX by harnessing the power of a streamlined customer flow. SMARTQUEUE® can help make it happen.

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Know Your Customer Better with SMARTQUEUE®
25 Jan
Articles, Business, Customer Experience, Industry, Online Booking, Queue Management Solutions, Virtual Queue

Know Your Customer Better with SMARTQUEUE®

  • February 16, 2024
  • By author-avatar Digital Content Writer

The Know Your Customer (KYC) process can be challenging; but, with SMARTQUEUE®’s Omni-Channel Customer Identification features, it will be simple and effortless.

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Virtual Queuing System: A Must-Have Technology for Small Businesses
02 Nov
Articles, Business, Customer Experience, Customer Satisfaction, Industry, Online Booking, Queue Management Solutions, Virtual Queue

Virtual Queuing System: A Must-Have Technology for Small Businesses

  • February 16, 2024
  • By author-avatar Digital Content Writer

A proper queue management system can guide your business in the right direction towards growth and compete with other businesses.

Continue reading

11 Oct
Articles, Covid 19, Customer Experience, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking

Benefits of an Appointment Booking System for Healthcare Facilities’ Patient Flow

  • February 16, 2024
  • By author-avatar Digital Content Writer

An appointment booking system is beneficial both for healthcare facilities and for their patients, especially to improve vaccination rollout.

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Delta Outbreak Australia: Understanding the COVID-19 Setback
28 Sep
Articles, Covid 19, News, Virtual Queue

Australia: COVID-19 Success Story Faces a Major Setback

  • February 16, 2024
  • By author-avatar Digital Content Writer

Ever since the Delta variant invaded Australia, this country has been struggling to keep the new cases under control. Read more here.

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Do Not Let Digital and Online Services Stop You from Investing in a Queue Management System-2
31 Aug
Articles, Business, Customer Experience, Customer Satisfaction, Industry, Online Booking, Queue Management Solutions, Virtual Queue, Virtual Queue

The COVID-19 Pandemic: Catalyst for the World’s Digital Transformation!

  • February 16, 2024
  • By author-avatar Digital Content Writer

In the most unexpected way, this pandemic destroys barriers and opens up the path to the new era of technologies.

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Retail Queue Management System - SMARTQUEUE® Solution
30 Aug
Articles, Business, Customer Experience, Customer Satisfaction, Industry, Queue Management Solutions, Retail/ Shopping Centre / Airport, Virtual Queue

SMARTQUEUE®: What Retail Businesses Need

  • February 16, 2024
  • By author-avatar Digital Content Writer

For retail businesses, there is a technology that can help to overcome long multiple queues, which is called a queue management system.

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Do Not Let Digital and Online Services Stop You from Investing in a Queue Management System-2
26 Aug
Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking, Queue Management Solutions, Virtual Queue, Virtual Queue

Do Not Let Digital and Online Services Stop You from Investing in a Queue Management System!

  • February 16, 2024
  • By author-avatar Digital Content Writer

There are services that need to be handled in person & the challenge in the midst of pandemic is queuing. Find out how you can solve it here.

Continue reading

2021’s Queue Management System (QMS) Trend: Do You Really Need It? This Will Help You Decide!
12 Aug
Articles, Business, Customer Experience, Customer Feedback, Customer Satisfaction, Customer Service Excellence, Industry, Online Booking, Queue Management Solutions, Virtual Queue

2021’s Queue Management System (QMS) Trend: Do You Really Need It? This Will Help You Decide!

  • February 16, 2024
  • By author-avatar Digital Content Writer

Almost every business requires customers to wait in line. So, it is important to make queuing less tedious and time-wasting for customers.

Continue reading

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+61 2 9516 2280


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A.B.N. 19 119 482 594

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BSS is an Australian-based IT company with a proven track record and extensive experience in enhancing customer experience since 2006. With 1,000+ successful implementations across Australia, Japan, Korea, Indonesia, and the Pacific Islands, we have earned the trust of government agencies, public services, private sectors by transforming the way they interact with their customers.

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    Recent Posts

    The Key to Workforce Optimisation and Operational Efficiency

    May 20, 2025

    The Role of Mobile Apps and SMS in Modern Queues

    May 6, 2025

    Reducing Overheads with Queue Management Systems

    April 29, 2025

    Get updates from us

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    SMARTQUEUE® Queue Management System

    SMARTQUEUE® Virtual Queue

    SMARTQUEUE® Appointment Booking System

    SMARTQUEUE® Customer Feedback Management Solution

    SMARTQUEUE® Mobile Concierge Solution

    SMARTQUEUE® SMS Notification

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    SMARTQUEUE® for Healthcare

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    SMARTQUEUE® for Retail

    SMARTQUEUE® for Banks & Financial

    Cheque Processing Solutions

    Cheque Entry Solution

    Chequebook Issuing Solution

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    Cheque Encoding Solutions

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    Outward Clearing Solutions

    Inward Clearing Solutions

    Foreign Exchange Rate Display

    SMARTFOREX® Cloud

    SMARTFOREX® Local Language

    Multimedia Information Display

  • Services
    • Support & Maintenance Services
    • System Integration
    • Custom Developer Outsourcing
  • Blog

    Recent Posts

    The Key to Workforce Optimisation and Operational Efficiency

    May 20, 2025

    The Role of Mobile Apps and SMS in Modern Queues

    May 6, 2025

    Reducing Overheads with Queue Management Systems

    April 29, 2025

    Get updates from us

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