01
Oct
The Technology Public Services Must Utilise to Deliver Better Service Provision
Utilising customer experience solutions will bring many benefits to public services, enabling them to provide peak experiences for visitors.
22
Sep
3 Essential Customer Experience Solutions Healthcare Facilities Must Have
It is vital to adopt virtual queue, appointment booking, and business intelligence tool to give patients a better experience when they visit.
16
Sep
What Every Business Should Know About Customer Flow
Customers are essential for a business’s success, which is why ensuring customers have smooth interactions with your business is a priority.
08
Sep
4 Tips to Create and Conduct Effective Customer Surveys
A guide to help your business design effective customer surveys that will gain more responses from customers and yield reliable results.
02
Sep
How to Keep Track of Customer Effort Score and Drive Your Business toward Success
As a metric that is related to customer experience and brand image, it is essential to conduct surveys measuring Customer Effort Score.
25
Aug
3 Steps to Boost Your Business’s Customer Experience
Transform your business’s customer experience by embracing automation, replacing outdated systems, and promoting transparency.
19
Aug
3 Methods of Check-In Every Business Should Provide
To streamline customer flow, businesses should offer these 3 methods to check in: ticketing kiosks, virtual queueing, and concierge service.
11
Aug
2 Methods of Service Queueing That Businesses Must Adopt Immediately
Virtual queueing and online appointment booking can simplify existing processes and still being adopted in the post-pandemic world today.
05
Aug
The Importance of Reporting Module in a Queue Management System
A good queue management system should be able to not only streamline queues but also generate vital data to help boost customer experience.
28
Jul
3 Tips to Track Your Customer Journey and Reap the Benefits
Understanding customer journey is essential for creating a positive customer experience. Follow these tips to improve your business.