Smart Queue - queue management system and solutions

Queue Management System

A smart queue management system designed to create outstanding customer experience through a pleasant and seamless customer journey across multiple touch points.

Queuing experience at the premises is one of the primary influences that initiates the development of a relationship between customers and the business. Customers demand to be served quickly; they want you to value their time and live up

to their expectations of what an excellent service should be. An unorganised customer flow might cause queue congestions and longer waiting times, which could lead to low customer satisfaction, poor brand image, and walk-offs.

Smarter Way for Managing Queue and Improve Customer Experience

More than just a queue management solution, SMARTQUEUE® is designed and developed to enable customer experience improvement through analytics of service and staff performance.
 
Not only does it provide better control of customer flow that enables streamlined queues and reduced waiting times, this queue management system also generate comprehensive reporting to allow management to make more efficient and effective decisions and planning.
 
SMARTQUEUE® queue management system enables efficient customer management, featuring:

- Non-linear queue system that allows customers to sit in the waiting area 
- Flexible customer flow management and control 
- Accessible monitoring of the front-office situation from the back-office
- Comprehensive reporting for easy analysis of areas of improvement
Smart Queue Management System

The Main Features of Queue Management System

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Ticketing Kiosk

Allow your customers to check-in to the service queue independently

SMARTQUEUE®  queue management system comes with a ticketing kiosk designed to identify customers and print queue tickets. It features a user-friendly and intuitive interface that allows customers to easily select service options on a touch-screen display.
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Concierge

Give a personalised touch and provide assistance for customers with special needs

SMARTQUEUE®  queue management system provides a concierge solution as a complimentary to the ticketing kiosk. The mobile staff has the capability to check-in as well as serve customers on the spot.

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Virtual Caller

Manage queues effectively with a customer caller

SMARTQUEUE® queue management system equips staff with a web-based customer-calling module known as the “Virtual Caller” which allows staff to call, recall, and transfer customers.

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Multimedia Display

Keep your customers well-informed and entertained while waiting for their turn

SMARTQUEUE® queue management system incorporates a multimedia display used to present queue information. It can also be used as a digital signage to show advertisements, event information and/or announcements for customers.
queue management

Dashboard Monitoring

An overseeing tool for the management to monitor the situation at the front-office.

SMARTQUEUE® queue management system also provides Dashboard Monitoring to display the current situation at the front-office, including notifications based on SLA. It assists back office management to make quick necessary interference whenever required, ensuring minimal impact on customers.
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Centralised Reporting

Enable data-driven analysis for more effective corporate planning


SMARTQUEUE® queue management system comes with a reporting tool that consists of real time statistics and comprehensive KPI reports, to help the management in decision making and customer service experience improvements.

The Additional Features of Queue Management System

queue management

SMS Notifications

Show your customer that you appreciate their time

SMARTQUEUE® queue management system has the capability to send SMS notifications to your customers when their turn is almost due, allowing customers to run errands or undertake activities elsewhere, without worrying about missing their turn.
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Report Email Scheduler

Import and export report data periodically

SMARTQUEUE® report email scheduler automatically imports and exports data based on a predetermined schedule. By eliminating manual data searching, this automatic report scheduling process improves efficiency of your business operation.
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Customer Feedback Solutions

Make effective improvement plan based on real survey data

SMARTQUEUE® comes with SMARTSURVEYS™, a revolutionary customer feedback solution designed to enable the management to make strategic planning regarding the improvement of customer experience based on analytical data.
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Appointment Booking System

Increase efficiency of time management by allowing customers to pre-book appointments

The appointment booking system allows customers to reserve services and staff based on their preferences. On the other hand, management can improve resource allocation management by allocating staff to serve particular customer with special needs for better customer experience.

The Key Benefits of Queue Management System

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Streamlined customer flow at premise
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Ensured high customer satisfaction
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Leveraged cross-selling opportunities with digital advertising
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Measurable service performance using KPIs
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Easier identification of areas of improvement with centralized reporting
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Enhanced corporate image with improved customer experience

Queue Management System is Suitable For

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Banks & Financial Institutions

queue management for public services

Public Service Institutions

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Government Institutions

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Healthcare Centres

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Embassies

queue management for education center

Education Centres

queue management for insurance agency

Insurance

queue management for services provider

Service providers

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Agencies

queue management for your industry

Your Industry

For more information about SMARTQUEUE®

Visit smartqueue.com.au

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At Business Smart Solutions Pty Ltd (BSS), we have been helping businesses introduce smarter, cost-effective and best-of-breed IT solutions that radically improve business performance.

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