Queue Management System

Integrated Multimedia Queue Management System

SMARTQUEUE - Integrated Multimedia Queue Management SystemStreamline Queues, Improve Customer Service, Optimise Business Performance.

The innovation in technology has encouraged us to develop and design SMARTQUEUE®, an integrated multimedia queue management system that is capable of more than just solving queuing problems.

SMARTQUEUE® streamlines all queues. It helps you create a comfortable environment, allowing your customers to enjoy themselves whilst waiting for their turn. SMARTQUEUE® not only equips staff to improve the quality of customer service with better control over the queue, it also allows management to monitor and evaluate overall business service performance.

Set New Standards of Customer Service with SMARTQUEUE®

OPTIMISED CUSTOMER SERVICE

SMARTQUEUE® creates a more comfortable, informative, entertaining and relaxing waiting time for customers. During their wait, customers are free to do whatever they enjoy: reading a book or novel, chatting and sipping a cup of coffee, or browse the surroundings without needing to worry about queue jumpers.

SMARTQUEUE® ensures that each customer is served in a well-ordered way by the right staff every time.

TOTAL MANAGEABILITY OF QUEUES

Track customers’ status from the moment they arrive to the moment they leave. Even when they are transferred to another counter, SMARTQUEUE® can track and maintain their service statistics. This allows management to have a more comprehensive picture of the service performance.

REAL-TIME QUEUE MEASUREMENT

Any service selected or any ticket taken goes into SMARTQUEUE® application that is integrated with the back office and displayed real-timely for effective monitoring and control. This means management can see the real time queue situation without even having to be in the front office service environment!

SMARTQUEUE® provides a wide-range of statistics for internal assessment and business evaluation. Among others are waiting time, serving time, peak session, KPIs, etc.

ENHANCE CORPORATE IMAGE

Increase corporate visibility with SMARTQUEUE®’s dynamic multimedia display that extends beyond customer directional information for advertising, informational and promotional campaigns.

Statistics include:

  • Service types
  • Terminal status
  • Number of tickets taken
  • Waiting time (average, actual, maximum)
  • Serving time (average, actual, maximum)
  • Transaction made
  • Staff performance
  • Peak session for staff allocation

Suitable For:

  • Banks & financial institutions
  • Councils & government institutions
  • Immigrations & embassies
  • Universities, schools & training centers
  • Hospitals, clinics & medical centers
  • Insurance agencies
  • Service providers
  • Any customer-based organisations

For more information about SMARTQUEUE®, visit www.smartqueue.com.au